Monday, June 30, 2014

moving on - saying goodbye to Ultimate Poker

Well, the post title is pretty self-explanatory: I'm saying goodbye to Ultimate Gaming and stepping down as Director of Player Operations.

Over the past 15 months I've had the wonderful opportunity to help with the launching of the regulated online poker era in the United States. I've built the well-received Ultimate Poker Player Care team, something I'm tremendously proud of. In certain ways, I'm even more proud of this customer service team than the PokerStars one, because of all the various challenges and difficulties that UP's service team has faced.  I am very confident that their service will continue to be best-in-breed in US poker after my departure.

I've met some wonderful people throughout the organization, people with whom I hope to continue relationships. That's what's made it hard to say goodbye to them.

I'm not going to go into detail at this time regarding the reasons for my departure, other than to say the move is mostly a personal one and the departure is one that has been in the works for a while. I gave this company my 100% and now I want to take some time for myself personally and see what the next challenge for me should be. I've been taking a lot of thoughtful walks and thinking about would bring me fulfillment and joy in life. I'd really like to find the next thing that gets me up in the morning and excited about my day. I haven't quite figured it out yet, but I'm sure I'll be blogging about it when I do.

Thanks to everyone who has been so supportive in this venture. On to the next!

Friday, June 13, 2014

Making home a computer-free zone

The last week, I've been experimenting with not having a personal computer at home on weekdays. Instead, I've simply been leaving both my work and personal computer at the office. Now that I work a day job (and try to go to the gym afterwards), I find there's no real strong reason to be online after dinner and before bed.

I've found that I have definitely improved sleep over this period. There's obviously a gigantic body of evidence that electronic screens before bed will harm your sleep quality. Even ignoring issues like blue light and melatonin production, I've simply had more relaxing evenings. I'm not too worried about the crisis du jour -- if it's a legitimate crisis, someone on my staff will phone me. Everything else which isn't a crisis, can wait until the morning, when I find that I am more productive anyway these days.

The biggest difference though, is that I waste *way* less time browsing random garbage on the internet. If I choose to watch a TV show or movie (actual cable, Netflix, Youtube), I'll actually watch it with intent. Since I still have my phone and tablet at home, I'm still not fully out of the habit of checking work e-mail -- but because phones and tablets are still largely onerous to type with, I don't feel nearly as tempted to make sure I respond immediately to that e-mail.

Additionally, the computer is no longer the first thing I check when I wake up in the morning. For my entire adult life, I have habitually gone straight from the bed to the computer. Now in the morning, I take one lap around my apartment complex to gather my thoughts and think about what things I want to accomplish for the day. When I get back, not having a computer means I get ready for work far faster with no procrastination. (I'm writing this at 6:50am.) My overall time spent being productive is actually the same number of hours and minutes, but the productivity itself is way higher because when I am actually at the computer now, I have focused, specific tasks.

Anyway, this is a small thing, and far from groundbreaking, but it has helped me a lot and I will continue with this experiment for a little while.

Thursday, June 5, 2014

Why You Should Play Credit Card Roulette, Even If You Don't "Gamble"

(Alternative Title: The Value Of Being Uncomfortable, Part 3)

Ultimate Poker's Director of Poker Operations, Scott Yeates, sits in the office next to mine. In the hallway outside of our office sits our Data Analysis Manager, a very bright guy named Justin. Scott has come back from lunch at the excellent Vegas burger joint, Holstein's, bragging that he won at credit card roulette and didn't have to pay for his lunch.

Despite being an occasional gambler/poker player himself, Justin inquires why we would ever just gamble for the bill. It doesn't make sense to him. Keep in mind that Justin's occupation is very math-oriented, and he understands long-run expectation as well as any poker pro. He just doesn't see the value in gambling for gambling's sake.

I explain, to be an effective gambler, you have to embrace the sting of defeat. It has to hurt a little. It shouldn't hurt so much that it seriously damages you, but constantly exposing yourself to small financial pain is beneficial, in exactly the same way that getting regular exercise makes your body healthy. Exercise is a stressor that makes you perform better the next time you exercise. Losing money is a stressor that makes you more emotionally prepared to lose money.

Of course, many people will respond to this line of reasoning with, "I don't gamble". But, as anyone reading this blog knows, everyone gambles. They gamble on buying (or not buying) insurance, buying (or not buying) a home, having (or not having) children, crossing (or not crossing) the street, asking Alice or Mary out on a date, or vacationing in Hawaii instead of Paris.

Since everyone gambles, everyone should be exposed to losing at gambling.

So, tell your non-gambling friends: CCR makes you a better person.

(Bonus content: Here's a CCR blog post from 2006, when it wasn't nearly as big a thing as it is now.)